Shadowmatch has two client types: Direct and Business-to-business. Shadowmatch Direct provides services to individuals by capturing information from the individual who voluntarily makes use of the Shadowmatch Services. Shadowmatch Business-to-business provides the Shadowmatch services to businesses. The business, as a Shadowmatch client, then invites/requests individuals to provide information via the Shadowmatch System to the requesting entity.
With individuals as clients, Shadowmatch only requests information necessary to identify the reports generated by the system and to enable the system to email reports to the individual on request by the individual. Nobody is ever granted access to this data other than the individual who gets password protected access to his/her information and Shadowmatch System programmers and engineers who will only access data if requested by the relevant individual or to fix a system bug.
Shadowmatch is used by businesses, different institutions and government departments in different countries around the world. The business/institution will sign-up to use the system. An internal employee will be trained to use the system and this external (to Shadowmatch) Shadowmatch administrator will then be granted access to a Shadowmatch file allocated to that business/institution. This external administrator accesses the data on the Shadowmatch System by entering their unique login details. The system has security intelligence to prevent creating duplicate login details per user. The client then invites individuals to capture their information on the Shadowmatch System and the client has access to the captured data. The client has the authority to export that data for purposes defined by the client. The client is responsible to keep the data of the individual secure and to protect the secrecy of their access to the Shadowmatch System.
The Shadowmatch Team is committed to respecting your privacy. We recognise that when you choose to provide us with information about yourself, you trust us to act in a responsible manner and to protect and safely manage any Personal Information hosted on the Shadowmatch System.
'Personal data' (also referred to as 'Personal Information') means any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to any personal identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. All information submitted by an individual via the Shadowmatch System can be regarded as 'personal data'.
Definitions"You" and "Your" refers jointly and severally to the individual accessing this site.
"Affiliates" refers to present or future companies that, directly or indirectly, through one or more intermediaries, control, are controlled by, or are under common control with Shadowmatch.
"Shadowmatch Team" refers to employees of Shadowmatch working on the system as programer, software engineers, research, customer support and training personnel. Included in this is a network of accredited independent Shadowmatch consultants and resellers.
"Services" refers to the services provided by Shadowmatch in connection with the data, software algorithms and reports generated by Shadowmatch. It also refers to training material and content created and presented by Shadowmatch. In addition to this, 'services' also refers to research papers and publications released by the Shadowmatch Team.
"User Content" refers to any data, text, links, media, or other content that You submit to Shadowmatch via a Website.
"Website" refers to the website www.Shadowmatch.com and all other related sub-domains such as Shadowmatch.co.za, Shadowmatch.net, Shadowmatch.biz and others not mentioned but owned by the owners of Shadowmatch.
"Visitors" refers to individuals who visit a Website.
- Identify you when you access, visit, or log-in to any Shadowmatch/Skillsgrid website. This enables you to re-visit any of our websites without having to re-enter information upon each visit.
- Detecting when your browser receives files for download on the Shadowmatch/Skillsgrid website.
- Analyzing and improving website security.
Please note, you may set most browsers to notify you if and when you receive a cookie, or you may choose to block cookies through the settings associated with your browser. But, please note that if you choose to erase or block cookies, you will need to re-enter your original information (e.g. email, password or general contact info) to gain access to certain parts of the websites.
Shadowmatch may also use tracking technologies that record information such as Internet domain and host names; Internet protocol (IP) addresses; browser software and operating system types; clickstream patterns; and dates and times that any website is accessed by visitors. Shadowmatch may also analyse information that does not contain Personal Information (or contains Personal Information in anonymous or aggregated form) for trends and statistics, such as through the use of Google Analytics or other similar analytics services.
Collection, Use and Purpose Limitations of Your Information
Automatic Collection of Information
Any website automatically gathers your IP address when you use any portion of any website. It also may collect the name and URL of the website. Shadowmatch may use this type of non-personal information on a cumulative basis to better understand difficulties and bugs in the system if and when clients can't get what they want to access reports generated by Shadowmatch.
When you participate in, access or sign up to receive any of the Shadowmatch services, activities or online content, such as email publications, blogs, newsletters, competitions, live chats, message boards, vote or create an account using Shadowmatch online registration system, Shadowmatch may receive Personal Information about you. This may consist of contact information but may also include other Personal Information. Shadowmatch will use your Personal Information for a number of purposes which include, responding to your requests for information, blogs or newsletters, adding your details to the Shadowmatch list of persons who receive blog updates or other publications, and providing these to you on a regular or as-requested basis.
Any individual can request their information to be deleted by sending and email to this effect to [email protected] On request, all data of the data subject will be deleted, all Shadowmatch reports will be deleted and the personal portal of the individual will also be deleted. The individual will no longer have access to any of the system functionalities, reports or development and coaching programmes. Shadowmatch will not be able to restore any data related to such a data subject.
Data is kept on the system until the data subject requests data to be deleted. The reason for this is that data subjects use their Shadowmatch personal portals for personal development, relationship management and general personal value such as work application and self-insight. If the data subject requests personal data to be deleted, access to all these functions is deleted. Shadowmatch doesn't monitor how often and how intense individuals uses their personal portals. It must be explained that Shadowmatch doesn't use the data of individuals. It hosts the data for use by the individual and entities authorized by the individual. Answers to the questions of the Shadowmatch worksheet cannot be accessed by anybody and it is not shared with anybody. On completion of the worksheet the data subject (the individual involved) can't access the way they have answered the questions either.
Shadowmatch may also receive information from visitors via any blogs, forums, or comments pages that are maintained on any website for public comment by Visitors. Note that if you provide any Personal Information via any page of the websites maintained for public comment, your information will be publicly available and is subject to public disclosure. If you provide such Personal Information, you acknowledge that Shadowmatch is not liable for any public access to such information.
Choice, Security, Access and Accuracy of Your Information
You may choose whether or not to provide certain Personal Information to Shadowmatch. If you choose not to provide the Personal Information Shadowmatch requests, you can still visit some of the Shadowmatch/Skillsgrid websites, but you may be unable to access certain options, offers, and services. If you decide to have a relationship with Shadowmatch, such as a contractual or other business relationship or partnership, Shadowmatch will contact you in connection with that relationship as per your request.
Specific data about a data subject (individual) might be required by a business using the Shadowmatch system for specific purposes. This may be data related to recruitment, student information for learning institutions and so on. This data is requested by Shadowmatch but not to be used for the specific purpose of generating Shadowmatch reports. Such information is gathered on behalf of a third party business/institution and it is for their use and access. Data subjects are herewith informed that such data is not under the control of Shadowmatch but under the control of the third party business that requested Shadowmatch to gather and host the data for them.
Access and Data Integrity
The Shadowmatch goal is to provide a means of contacting the Shadowmatch Team should you need to update or correct Personal Information. If for any reason those means are unavailable or inaccessible, you may send updates and corrections about your Personal Information to [email protected] and, if such Personal Information is within Shadowmatch possession, Shadowmatch will make reasonable efforts to incorporate the changes in your Personal Information as soon as practicable. The Shadowmatch Team may also send you guidelines on how to self-update your personal information.
Disclosures, Sharing and Onward Transfers of Your Information
Shadowmatch will not disclose or sell your Personal Data to third parties, except when one or more of the following conditions are true:
- To provide products or services that you have requested from Shadowmatch;
- Where an authorized third party has a "need to know" such information in accordance with this Policy and law;
- Shadowmatch has your permission to make the disclosure;
- The disclosure is required by a lawful request by public authorities;
- The disclosure is reasonably related to a Transfer (see "Transfer or Information" section below);
- The information in question is publicly available;
- The information is seen by third parties who provide web services or professional services to Shadowmatch (including Payment Processors such as PayPal);
- The information is used to investigate and correct technical problems and malfunctions in any website or the computer systems that support any Shadowmatch/Skillsgrid website;
- The disclosure is reasonably necessary for the establishment or defence of legal claims, or to investigate, prevent or take action regarding illegal activities, suspected fraud, or situations involving potential threats to the physical safety of any person; or
- The disclosure is to another Shadowmatch entity, Affiliate or to persons or entities providing services on behalf of Shadowmatch (each a "transferee" Eg Skillsgrid a Shadowmatch subsidiary), consistent with the purpose for which the information was obtained, if the transferee, with respect to the information in question:
- is subject to law providing an adequate level of privacy protection; or
- has agreed in writing (emails are regarded as writing) to provide an adequate level of privacy protection.
Permitted transfers of information, either to third parties or within Shadowmatch, include the transfer of data from one jurisdiction to another. Because privacy laws vary from one jurisdiction to another, Personal Data may be transferred to a jurisdiction where the laws provide less or different protection than the jurisdiction in which the information originated.
In connection with your use of any website, you may be made aware of services, products, articles, offers, and promotions provided by third parties, and not by us. If you decide to use these third-party services, you are responsible for reviewing and understanding the privacy policies governing those services. You agree that the third party, and not Shadowmatch, is responsible for all data privacy obligations related to the Personal Information you provide to such third party and you expressly relieve Shadowmatch and its Affiliates from any and all liability arising from or related to such Personal Information.
Children's Personal Information PolicyShadowmatch does not knowingly solicit any Personal Information from children under the age of 13. If we are aware that Shadowmatch has collected Personal Information from a child under 13 years old in a manner that is inconsistent with the Children's Online Privacy Protection of the country from where such data originates, then Shadowmatch will delete this information as soon as practicable.
Contact Information, Recourse and Enforcement
PO Box 204
You may also stop email messages and other promotional mailings by contacting Shadowmatch at the above address or email.
Our goal is to resolve all disputes through our internal processes. If you have a complaint regarding our collection, use, disclosure or retention of Personal Information, we will take appropriate steps to address any adverse effects, to promote future compliance and to prevent repetition of the mistake.