Shadowmatch has two client types: Direct and Business-to-business. Shadowmatch Direct provides services to individuals by capturing information from the individual who voluntarily makes use of the Shadowmatch Services. Shadowmatch Business-to-business provides the Shadowmatch services to businesses. The business, as a Shadowmatch client, then invites / requests individuals to provide information via the Shadowmatch System to the requesting entity.
With individuals as clients, Shadowmatch only requests information necessary to identify the reports generated by the system and to enable the system to email reports to the individual on request by the individual. Nobody is ever granted access to this data other than the individual who gets username and password protected access to his / her information and Shadowmatch system programmers and engineers who will only access data if requested by the relevant individual or to fix a system bug.
Shadowmatch is used by businesses, different institutions and government departments in different countries around the world. The business / institution will sign-up to use the system. An internal employee will be trained to use the system and this external (to Shadowmatch) Shadowmatch administrator will then be granted access to a Shadowmatch file allocated to that business / institution. This external administrator accesses the data on the Shadowmatch system by entering a unique username and password. The system has security intelligence to prevent creating duplicate usernames and passwords. The client then invites individuals to capture their information on the Shadowmatch system and the client has access to the captured data. The client has the authority to export that data for purposes defined by the client. The client is responsible to keep the data of the individual secure and to protect the secrecy of the username and password allocated to the client by the Shadowmatch Team.
The Shadowmatch Team is committed to respecting your privacy. We recognize that when you choose to provide us with information about yourself, you trust us to act in a responsible manner and to protect and safely manage any Personal Information hosted on the Shadowmatch system.
"Personal Information" means any information that may relate to your privacy and be regarded as private information not in the public space, whether at work or at home.
"You" and "Your" refers jointly and severally to the individual accessing this site.
"Affiliates" refers to present or future companies that, directly or indirectly, through one or more intermediaries, control, are controlled by, or are under common control with Shadowmatch.
"Shadowmatch Team" refers to employees of Shadowmatch working on the system as programmer, software engineers, research, customer support and training personnel. Included in this is a network of accredited independent Shadowmatch consultants and resellers.
"Services" refers to the services provided by Shadowmatch in connection with the data, software algorithms and reports generated by Shadowmatch. It also refers to training material and content created and presented by Shadowmatch. In addition to this, 'services' also refers to research papers and publications released by the Shadowmatch Team.
"User Content" refers to any data, text, links, media, or other content that You submit to Shadowmatch via a Website.
"Website" refers to the website www.Shadowmatch.com and all other related sub-domains such as Shadowmatch.co.za, Shadowmatch.net, Shadowmatch.biz and others not mentioned but owned by the owners of Shadowmatch.
"Visitors" refers to individuals who visit a Website.
Please note, you may set most browsers to notify you if and when you receive a cookie, or you may choose to block cookies through the settings associated with your browser. But, please note that if you choose to erase or block cookies, you will need to re-enter your original information (e.g., username, password or general contact info) to gain access to certain parts of the websites.
Shadowmatch may also use tracking technologies that record information such as Internet domain and host names; Internet protocol (IP) addresses; browser software and operating system types; clickstream patterns; and dates and times that any website is accessed by visitors. Shadowmatch may also analyze information that does not contain Personal Information (or contains Personal Information in anonymous or aggregated form) for trends and statistics, such as through the use of Google Analytics or other similar analytics services.
Any website automatically gathers your IP address when you use any portion of any website. It also may collect the name and URL of the website. Shadowmatch may use this type of non-personal information on a cumulative basis to better understand difficulties and bugs in the system if and when clients can't get what they want to access reports generated by Shadowmatch.
When you participate in, access or sign up to receive any of the Shadowmatch services, activities or online content, such as email publications, blogs, newsletters, competitions, live chats, message boards, vote or create an account using Shadowmatch online registration system, Shadowmatch may receive Personal Information about you. This may consist of contact information but may also include other Personal Information. Shadowmatch will use your Personal Information for a number of purposes which include, responding to your requests for information, blogs or newsletters, adding your details to the Shadowmatch list of persons who receive blog updates or other publications, and providing these to you on a regular or as-requested basis.
Shadowmatch may also receive information from visitors via any blogs, forums, or comments pages that are maintained on any website for public comment by Visitors. Note that if you provide any Personal Information via any page of the websites maintained for public comment, your information will be publicly available and is subject to public disclosure. If you provide such Personal Information, you acknowledge that Shadowmatch is not liable for any public access to such information. Choice, Security, Access and Accuracy of Your Information
You may choose whether or not to provide certain Personal Information to Shadowmatch. If you choose not to provide the Personal Information Shadowmatch requests, you can still visit some of the Shadowmatch websites, but you may be unable to access certain options, offers, and services. If you decide to have a relationship with Shadowmatch, such as a contractual or other business relationship or partnership, Shadowmatch will contact you in connection with that relationship as per your request.
The Shadowmatch goal is to provide a means of contacting the Shadowmatch Team should you need to update or correct Personal Information. If for any reason those means are unavailable or inaccessible, you may send updates and corrections about your Personal Information to [email protected] and, if such Personal Information is within Shadowmatch possession, Shadowmatch will make reasonable efforts to incorporate the changes in your Personal Information as soon as practicable. The Shadowmatch Team may also send you guidelines on how to self-update your personal information.
Shadowmatch will not disclose or sell your Personal Information to third parties, except when one or more of the following conditions are true:
Permitted transfers of information, either to third parties or within Shadowmatch, include the transfer of data from one jurisdiction to another. Because privacy laws vary from one jurisdiction to another, Personal Information may be transferred to a jurisdiction where the laws provide less or different protection than the jurisdiction in which the information originated.
In connection with your use of any website, you may be made aware of services, products, articles, offers, and promotions provided by third parties, and not by us. If you decide to use these third-party services, you are responsible for reviewing and understanding the privacy policies governing those services. You agree that the third party, and not Shadowmatch, is responsible for all data privacy obligations related to the Personal Information you provide to such third party and you expressly relieve Shadowmatch and its Affiliates from any and all liability arising from or related to such Personal Information.
Shadowmatch does not knowingly solicit any Personal Information from children under the age of 13. If we are aware that Shadowmatch has collected Personal Information from a child under 13 years old in a manner that is inconsistent with the Children's Online Privacy Protection of the country from where such data originates, then Shadowmatch will delete this information as soon as practicable.
PO Box 204
You may also stop email messages and other promotional mailings by contacting Shadowmatch at the above address or email.
Our goal is to resolve all disputes through our internal processes. If you have a complaint regarding our collection, use, disclosure or retention of Personal Information, we will take appropriate steps to address any adverse effects, to promote future compliance and to prevent repetition of the mistake.